Business Analysis Transformation (Specialization
in Dynamics 365 CRM)
Transform Your Career with the Business Analysis
Transformation Program – Specialization in Microsoft Dynamics 365 CRM
Start Date: January 31st, (5 Months)
Fridays, Saturdays & Sundays;
Time: 8 pm-10 pm BST
Overview
Take your career to the next level with our Business Analysis Transformation Program, designed to equip you with essential business analysis skills and specialized expertise in Microsoft Dynamics 365 CRM. Over 5 months, this Live-Virtual course combines foundational business analysis training with an in-depth focus on Dynamics 365 CRM modules, including Sales, Customer Service, and Customer Insight. Gain practical experience through case studies, real-world scenarios, and a capstone project.
This program integrates core business analysis principles with the advanced capabilities of Microsoft Dynamics 365 CRM, empowering you to optimize business operations, enhance customer satisfaction, and deliver actionable insights.
Course Curriculum
Business Analysis Modules
- Business Analysis Foundational Concept
- Underlying Competencies
- Business Analysis Planning & Monitoring
- Requirement Document (BRD & SRS)
- Product Management Fundamentals
- Business Analysis in SDLC, Project Life Cycle, and Product Lifecycle
- Requirement Life Cycle Management
- Elicitation and Collaboration
- Requirement Analysis and Design Definition
- Strategy Analysis
- Solution Evaluation
- Agile Immersion
- Business Process Management
Business Analysis Tools
- Microsoft Visio
- Figma
Microsoft Dynamics 365 CRM Specialization Modules
- Sales Module
- Customer Service Module
- Customer Insight Module
What you will learn
- Core Business Analysis Skills: From requirement gathering to solution evaluation, gain comprehensive expertise.
- CRM Expertise: Optimize business operations with Microsoft Dynamics 365 CRM tools focused on Sales, Customer Service, and Customer Insight.
- Data-Driven Decision Making: Harness customer data to inform and improve business strategies.
- Agile Integration: Incorporate agile practices into CRM implementations and business analysis projects.
- Strategic Impact: Align CRM capabilities with organizational goals to maximize business value.
Program Highlights
- Expert Instruction: Learn from certified professionals with real-world Dynamics 365 CRM experience.
- Capstone Project: Tackle a real-world business challenge using Dynamics 365 CRM tools.
- Interactive Learning: Engage in practical exercises, case studies, and real-world scenarios.
- Portfolio Development: Build a professional portfolio showcasing your CRM expertise.
- Career Support: CV Writing, LinkedIn Optimization, and Interview Coaching.
- Live-Virtual Classes: Attend interactive sessions conveniently from your location.
- Monthly Expert in Earshot Webinars: Gain insider knowledge from industry leaders.
- Professional Reference
Career Opportunity
Graduates are equipped for roles such as:
- Business Analyst
- Business Process Analyst
- Dynamics 365 CRM Specialist
- Customer Experience Analyst
- CRM Consultant
Average Salary Range: £45,000 - £85,000, depending on role and experience.
Certifications
- IIBA- CBAP: Certified Business Analysis Professional.
- Microsoft Dynamics 365 Certified: Customer Service Functional Consultant
- MiniBBA: Business Analysis (Specialization in Microsoft Dynamics 365 CRM)
- SSYBP: Certified Six Sigma Yellow Belt Professional
Ignite your future today!
Step into the future of business analysis and customer relationship management with the Business Analysis Transformation Program –
Specialization in Microsoft Dynamics 365 CRM. Enroll now and gain the skills, certifications, and MiniBBA to transform your career!